still can not fix up chinese character,this is my 1st post on my home made blog system , which is WordPress.
The attached PDF is my study and observation on customer experience management(CEM) and Guidyu CEM software. This should be the 1st chapter, value proposition part, full of sales tongue.
2nd chapter is in my schedule, which would from IT perspective, re-study the same topic again.
BTW, the PDF is in Chinese, no worry and enjoy!
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